Privacy policy

Privacy Policy

At HOTEL NO Melbourne, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We may collect various types of information from you, including:

  • Personal Information: such as your name, contact details, billing information, and other information you provide during the reservation, check-in, or check-out process.
  • Demographic Information: such as your age, gender, and preferences.
  • Transaction Information: related to your bookings, reservations, and any purchases you make.
  • Usage Information: about how you interact with our website, services, and communications.


2. How We Use Your Information:

We may use the collected information for purposes including, but not limited to:

  • Providing Services: to process reservations, check-ins, check-outs, and deliver the services you’ve requested.
  • Communication: to send you reservation confirmations, updates, marketing materials, and respond to your inquiries.
  • Personalization: to tailor our services and communications to your preferences.
  • Analytics: to analyze usage patterns, improve our services, and enhance the user experience.
  • Legal Obligations: to comply with legal requirements and obligations.


3. How We Share Your Information:

We may share your information with third parties under the following circumstances:

  • Service Providers: We may engage third-party service providers to assist with various functions, such as payment processing, marketing, and customer support.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
  • Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, the safety of our guests, or the safety of others.


4. Your Choices:

  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communication.
  • Access and Update: You can review and update your personal information by contacting us directly.


5. Security:

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure.

6. Children’s Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The most current version will be posted on our website, and the effective date will be indicated at the top.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

HOTEL NO Melbourne
388 Flinders Lane
1300 146 567

Thank you for choosing HOTEL NO Melbourne. Your privacy is important to us, and we are committed to protecting your personal information and providing you with a secure and enjoyable experience.