T&Cs

Terms and Conditions

This is the small writing you see everywhere that you usually ignore but unfortunately is pretty important. Please take some time to have a read through the below. By accessing the HOTEL NO website, you agree and accept, without limitation, all of these conditions and terms of use. These conditions and terms govern HOTEL NO.

 

RESERVATIONS

All reservations are made subject to these conditions and terms and the person who makes this reservation will be deemed to have accepted these conditions and terms on behalf of the individuals staying at HOTEL NO or using it’s facilities. All reservations are subject to availability. HOTEL NO is not responsible for reservation communication failures, malfunctions or others errors or entries on or in connection with the HOTEL NO website. You must be at least eighteen (18) years old in order to make a reservation at HOTEL NO. In addition, you agree to only make reservations in order to meet your personal needs, or those of another person over the age of eighteen (18) on whose behalf you are authorised to make reservations. Don’t be greedy.

PAYMENT

HOTEL NO will accept full payment upon booking and may take up to seven (7) days to process this transaction. All bookings made with an Amex or Diners Club will incur a surcharge of 3%. All other credit cards will incur a surcharge of 1.5%.

ID

Permitted ID (i.e Driver’s licence/Passport) must be presented by all guests on all Standard and Airstream with benefits bookings.At least one form of ID must match the Credit Card details used to make the booking. HOTEL NO staff may carry out ID checks at any point during your stay. HOTEL NO reserve the right to (i) Amend any bookings; (ii) Withhold any balances due (iii) Withhold key access and/or (iv) Cancel a booking should a guest:

  1. Fail to present the aforementioned documents 
  2. Refuse to provide the aforementioned documents

 

NON-PERMITTED ACCESS TO THE ROOFTOP

Only those specified on the booking are permitted to access the rooftop unless there is prior written agreement from HOTEL NO staff. Charges may incur for enabling non-permitted persons to access the rooftop.

NON-PERMITTED USES ON THE ROOFTOP

Should HOTEL NO suspect or have evidence that you have:

  1. Used the Airstreams/rooftop to facilitate illegal or criminal activity 
  2. used the rooftop for unauthorised purposes 

The HOTEL has the right to deactivate keys and ask you to leave.

ANIMALS

Animals (Except service animals) are not permitted on the rooftop. 

THE SPA

The use of the spa is reserved for guests who have purchased the Airstream with Benefits package only. Non-permitted use of the spa will result in extra charges.  

CONTENT CREATION

Content creation for the purpose of personal use only is permitted on the rooftop. We do not permit content creation of the following nature:

  1. Advertisements 
  2. Brand deals and promotions 
  3. Product placements 
  4. Brand affiliations 

If you would like to create content of the latter nature, please contact us and we can lock something in! 

GIFT VOUCHERS

Gift vouchers purchases are non-refundable, sorry.

CANCELLATION POLICY

In the event that you need to cancel/reschedule your booking, please contact us 14 days before arrival so that we can lock in a new date, issue you with a credit note or provide a refund. In order to keep a small business ticking over, refunds or reschedule requests will not be accepted within 14 days of arrival.

GROUP BOOKING CANCELLATION POLICY 

Full payment is taken at the time of booking to lock in a group stay at HOTEL NO. To receive a full refund, guests must cancel at least 30 days before check-in. If cancelled between 14 and 30 days before check-in, a 50% refund will be offered. If cancelled less than 14 days before check-in, no refund will be given.

A grace period of 24 hours is given after the initial group booking to receive a full refund regardless of the above timeframes.

FACILITIES AND SERVICES

HOTEL NO includes third party products or services and HOTEL NO is not liable under any circumstance for any failure by third parties to provide those products or services at the time of your stay. Vouchers or other offers provided by third party companies are subject to conditions and terms specified by those third parties.

CHECK OUT

Standard check out time is indicated in your reservation confirmation. Any departure from HOTEL NO after that time may incur an additional cost. In the event that HOTEL NO’s properties located inside your Airstream deemed missing or stolen during the time of your stay, you will be held financially responsible. In the event that your personal possesions are lost, stolen or misplaced whilst on the HOTEL NO rooftop, HOTEL NO does not assume financial responsibility.

DAMAGE

Charges for any damage inside or outside of the Airstream which is assigned to your reservation will be applied to the credit card supplied to HOTEL NO for payment of the reservation. If payment is unsuccessful an invoice for the charges will be sent to the person who made the reservation.

SMOKING

Smoking/vaping is strictly prohibited on our rooftop. Charges will be applied to the account of any guest who violates this policy. Thank you for your cooperation in maintaining a smoke-free environment for all our guests.

USE OF INFORMATION

You agree that HOTEL NO use your email address to send you information and updates.

QUESTIONS

If you have any questions or concerns about these conditions and terms, please email info@hotelno.melbourne